There are many strategies for increasing your sales on eBay. One of the easiest to implement is offering a fair return policy. Shoppers are more likely to buy from you if you have a fair refund policy. They may never have to use it, but it gives them peace of mind that they can get their money back if they want to. You are giving your customers options and empowering them. Look at what other eBay sellers offer as a return policy. Research how the big companies handle refunds and how their refund policies are worded.You can always re-list the item again once it is returned. Just refund the customer's money, and then go to eBay and find the item in your archived listings. Click on "relist item," and you're done. Sometimes, the item sells for more the second time around! You can still get positive feedback from the first buyer, especially if you promptly process his refund and include a professional email thanking him for his business. They key is to make the customer happy and get … [Read more...] about What is Your Refund Policy?
Ebay refund policy
With more than 24 million users, eBay is the country’s largest online marketplace. Buyers get to browse a vast range of goods and snap up bargains. Sellers use the site to do anything from disposing of unwanted goods for a few pounds, to showcasing all the products of their thriving businesses. But eBay is not without its problems, as countless letters and emails to Telegraph Money attest. Buyer’s grievances include being sold stolen goods, or goods arriving not as described, while sellers complain about eBay’s protection schemes not working in their favour. And customers on both sides frequently comment on eBay’s poor customer service. And thanks to the explosive growth of eBay and its rival sites, other, wider problems are emerging, such as users’ uncertainties over tax. Below, based on readers’ experiences, we outline four of eBay’s biggest pitfalls – to help others avoid them in future. Pitfall one: eBay's buyer … [Read more...] about The four pitfalls of buying and selling on eBay
Your eBay About Me Page is one of the most important aspects of your eBay identity. If your familiar with eBay you may have noticed a little blue & red "me" icon within your Seller information box or within the My eBay area.The about me page is your only chance to let the world know about yourself, your products & policies though eBay.As a seller you can use your eBay About Me page to help make a sale, use it to build trust between you and your buyers, you can even use it to sell affiliate products & built up a list of interested buyers for your products.eBay has a few guidelines about what you can't have on your about me page, however these are rarely enforced. Specifically eBay guidelines mention that "page may not promote outside-of-eBay sales or prohibited items".So, start making the most of your About Me page today. Even a few short paragraph about your listings, or refund policy will do wonders for your sales.You don't need to worry about complicated html either. eBay … [Read more...] about eBay Explained: What is the About Me Page
Good communication is the key to encouraging your auction buyers to leave you positive feedback. Such communication also helps avoid most negative feedback on eBay.1. Good Communication Prevents MisunderstandingsGood communication helps to avoid misunderstandings. For example, if surface shipping takes six to eight weeks but the customer doesn't know this, he may expect almost immediate delivery. When such quick delivery doesn't materialize, he may feel that he has been cheated or that your service is slow and poor.Thus, try to spell out delivery time frames and other details as much as possible. Is your refund policy clear? Is your product clearly and accurately described in your auction ad? Does your product's quality meet or exceed the expectations created by your auction ad?2. Prompt E-mail ResponseIf, for whatever reason, your e-mail response is slow, the customer may assume that you aren't delivering on your promises. Prompt e-mail communication can help reassure the … [Read more...] about Good Communication Promotes Positive Feedback on eBay
eBay has become a household name for shoppers. A lot the buyers on eBay are not regular internet shoppers but they still shop on eBay. Such is the power of eBay giving simplicity of shopping and top bargains. From time to time, there is some fraud on eBay about fake fashion items, event tickets that do not exist, some expensive electronic items that do not exist.eBay does its best to intervene and resolve such disputes. As a shopper, you can follow these 10 safety tips to avoid being conned.1. Check the seller's feedback. Positive feedback rating of over 95% is good. If there are many recent negative feedbacks, then this is not a good indication. Also, read all the negative feedbacks. Are these negative feedbacks reasonable? What type of response does the seller have for these feedbacks? Does the seller's defense sound reasonable? Sometimes new members who buy items on eBay are paranoid and they leave a negative feedback in a haste so make sure if the seller has defended himself/ … [Read more...] about 10 Safety Tips For Buying On eBay
Have you ever wondered how those Powersellers sell hundreds or thousands of dollars a month on eBay? Once they have the buyer in front of their auction, and they've read the description, what encourages them to place a bid?Include a Picture: You MUST include a picture with your listing. Statistics show that auctions with at least one picture in the listing will sell 65% better and for 23% more money than an identical listing without a picture, and the quality of that picture is also important. Make sure that you use a high resolution scanner or a good quality digital camera for your picture. Remember, a picture with bad lighting or out of focus looks amateurish and won't make anyone want to buy from you.Clearly Define Your Terms: Let your buyers know up front what your expectations of them are. Have the "small print" clearly visible in the listing and give specifics on things such as: payment methods, shipping methods, estimated delivery time, refund policies and any other business … [Read more...] about 5 Hot Tips for Increased eBay Sales